Refund Policy

First-time customers may request a full refund within 14 days of their initial subscription payment. The 14-day period begins on the date Stripe confirms that first payment. If a refund is issued, membership access ends immediately.

Renewal payments are normally non-refundable. We will still review a renewal where a refund is required by law, the charge was made in error, or the service was materially faulty.

Cancelling stops future renewals but does not automatically refund an earlier payment. Unless a refund is issued, cancellation leaves access active until the end of the paid billing period.

Email thehookplaybook1@gmail.com from the address registered to your account. Include:

• Your account email address.
• The payment date and, if available, the Stripe receipt or invoice number.
• A short explanation if the request concerns an error or a faulty service.

Never email a full card number, security code or password.

We will acknowledge and review requests as promptly as reasonably possible and may ask for information needed to identify the payment or prevent fraud.

Approved refunds are sent to the original payment method through Stripe. Your bank or card provider controls when the credit appears, so it may take several business days after Stripe processes it. We cannot redirect a refund to a different payment method.

This policy does not restrict any refund, cancellation or consumer right that applies by law. If the service is not supplied with reasonable care and skill or does not match its description, contact us so we can investigate and provide an appropriate remedy.